IT Support (m/f/x)

Unternehmen : Maison Moderne

Auftragstyp : Vollzeit

Luxembourg, Luxembourg

Anzahl der Bewerber

000+

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Arbeitsbeschreibung - IT Support (m/f/x)

Maison Moderne

The first leading independent media company in Luxembourg.
Magazine publisher since 1994, the company progressively diversified its activities and continued to grow, supported by 130 passionate and concerned collaborators.
We are well established in four diversified and complementary business units that form a unique media ecosystem: Publishing House – Content Agency – Advertising Sales – Business Club, leading to growth and risk mitigation.

We are looking for a talented : IT-Support

Mac enthusiast, with excellent user service skills.

Your role

Responsibilities will include, but not limited to:

• Be the primary point of contact for Service Desk requests, across all departments.

• Manage the entire lifecycle of service requests, from acceptance to resolution, including reporting and communication, with a strong focus on ensuring complete user satisfaction.

• Purchase, prepare, maintain, and troubleshoot end-user software and hardware.

• Conduct onboarding and offboarding processes, including user, license, and permissions management.

• Train and support users with their applications and devices.

• Contribute to our knowledge base and documented procedures.

• Ensure that SLA targets are achieved, and contribute to the overall department performance.

Your profile

Applicants are expected to have the following requirements.

Must-have:

• A bachelor’s degree with an IT focus.

• Proven experience in a Service Desk or IT Support role.

• Solid experience working in a Mac environment (macOS and iOS).

• Strong knowledge of Active Directory, Microsoft 365, and its suite of applications.

• Excellent oral and written communication skills in both French and English.

• Strong sense of rigor, autonomy, analytical thinking, and self-organization.

Nice to have:

• Good understanding of IT infrastructure and network maintenance.

• Familiarity with ITSM and Jira ticketing tool.

• Relevant certifications (e.g., ITIL).

• Knowledge of one or more among the following will be a definite advantage: MDM tools (Jamf, Intune), Salesforce, Disaster Recovery Planning (DRP).

Applicants able to start immediately will also be at an advantage.

We offer

• A dynamic environment, a highly committed team, and a positive working atmosphere.

• A company specializing in the creation and circulation of high-quality print, digital and live content.

• A training path when needed.

• A permanent full-time contract.

How to apply

If you think you are up to the challenge, please submit your application (CV, cover letter). All applications will be dealt with in the strictest confidence.

Original job IT Support (m/f/x) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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IT Support (m/f/x)

Arbeitsbeschreibung - IT Support (m/f/x)

We are looking for a talented : IT-Support

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