IT Support Specialist

📍 Work place : Luxembourg City - Kirchberg
🕒 Experience : Minimum 1 year
🎓 Study Level : Minimum Higher technical diploma (Bac+2/3)
📅 Availability : ASAP

We are looking for a motivated IT Support specialist to join our team. Maybe you would be the next one ?

As the first point of contact for our users, you will play a key role in ensuring smooth day-to-day operations and delivering high-quality technical support.

Your responsibilities will include:

• Providing mainly first-level support (remote & on-site) to maximize first-call resolution rates

• Logging, tracking, and monitoring incidents, requests, and identified problems

• Supporting PC configuration, reinstallation, and troubleshooting

• Documenting and updating operational support procedures

• Enriching our knowledge base with technical content

• Testing and administering specific applications

• Working closely with system and database administration teams on operational tasks

✨ This will be a great opportunity to develop your skills in a dynamic, international environment while making a direct impact on user satisfaction.

• A minimum of 1 year of professional experience in a similar position

• Fluency in English (minimum B2) and French; knowledge of additional European languages will be a strong asset

• Autonomy, adaptability, and versatility across diverse IT domains

• Strong analytical and problem-solving skills

• Proficiency with MS Office applications

• Solid understanding of end-user workstations, particularly Windows environments

• ITIL V4 Foundation certification (or willingness to obtain it within 3 months of joining)

Join us and contribute to building an efficient, user-focused IT environment while growing your career within an international environment.