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IT System Administrator

icon building Unternehmen : Jetfly
icon briefcase Auftragstyp : Vollzeit

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Arbeitsbeschreibung - IT System Administrator

IT System administrator



About us


Jetfly is a leading European private aviation company headquartered in Luxembourg. We operate a fleet of 72 aircraft, including PC-12, PC-24, and Cirrus SF50. With over 25 years of experience and more than 540 passionate professionals, we bring together specialized business units offering a complete aviation ecosystem, including fractional ownership, charter services, aircraft management, trading, maintenance, and training. 



Jetfly Aviation is the Jetfly division dedicated to fractional aircraft ownership, serving over 500 co-owners across Europe. Luxembourg hosts the operational hub and administrative departments, ensuring smooth day-to-day operations and high-quality service for all co-owners.



About the role


Responsibilities



  • Address and resolve Level 2 and 3 support tickets efficiently and effectively

  • Troubleshoot and resolve complex hardware, software, and network issues

  • Proactive monitoring of the entire infrastructure and rapid incident response

  • Manage and maintain the IT park, ensuring all equipment is functional and up-to-date

  • Act as a liaison with IT service providers to ensure smooth operations

  • Ensure the proper functioning of communication and collaboration tools

  • Regularly update software and perform routine system checks

  • Implementation of IT projects and architectural changes

  • Maintain a knowledge base of technical documentation

  • Collaborate with other IT team members to improve service quality

  • Follow ITIL standards

  • Stay informed about new IT trends and solutions


 


Profile



  • Degree in Information Technology, Computer Science, or a related field

  • Mid-level position, suitable for candidates with initial professional experience or strong academic background

  • Must be fluent in English; French; German is an advantage

  • Strong knowledge of Windows Server environments and Active Directory / Entra ID

  • Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint)

  • Understanding of fundamental networking concepts

  • Ability to perform system monitoring and respond to infrastructure alerts

  • Capable of handling Level 3 escalations under supervision

  • Powershell scripting knowledge

  • Willingness to follow procedures and contribute to technical documentation

  • Good analytical and troubleshooting skills

  • Ability to work both independently and as part of a technical team

  • Strong willingness to learn, grow, and evolve toward a senior system administrator role



Jetfly's offer:



  • The role will give you the opportunity to develop your skills and see your work directly contribute to the success of the business.

  • You will work in a fast-paced environment.

  • The location of the company will allow you to reach it easily by public transport or by car (Luxembourg airport).

  • A compensation package that includes meal vouchers, private health insurance and parking spot.

  • Last but not least, a fun, multicultural, professional and collaborative work culture where we guarantee that there is never a dull day.

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