Operations Officer (QA)

As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide-ranging demands of its global clients.

Swissquote Bank Europe is the EU bank of the Swissquote Group (listed on the SIX Swiss Exchange), and has been at the forefront of online investing for 25 years.

Powerful multi-asset digital platforms and personalised banking come together to deliver private clients, intermediaries and financial institutions a more efficient way to manage wealth.

Key Responsibilities:

• Ensure quality assurance and risk controls are carried out in line with team procedures
• Prepare and oversee reporting for CRS, FATCA, and tax statements, including data clean-ups
• FR DTT monthly reconsolidation
• Complete QA as mentioned on the Daily checklist and Activity Tracker
• Monitor and quality control outsourced activities to internal and external providers
• Identify operational bottlenecks and implement process improvements to scale the business
• Maintain and update departmental procedures and documentation in accordance with internal policies and regulatory changes
• Coordinate daily tasks within the Operations Team and provide support for complex customer queries
• Contribute to bank initiatives, audit planning, and risk event logging
• Offer training and knowledge sharing within the team and wider organisation
• Undertake additional tasks within the operations department scope as required

• Strong knowledge of AML/ATF, EU Regulation, FATCA/CRS, and Luxembourg banking privacy legislation
• Excellent verbal and written English communication skills
• Strong analytical and problem-solving abilities with attention to detail
• Experience in banking and financial operations, including electronic payment technology
• Organisational skills with ability to manage multiple tasks efficiently in a team environment

• A chance to work in a high-performing team in a collaborative environment.
• A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
• A great work environment in our offices located at Luxembourg’s Kirchberg financial district.

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