Operations Officer - Retail Accounts

As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide-ranging demands of its global clients.

Swissquote Bank Europe is the EU bank of the Swissquote Group (listed on the SIX Swiss Exchange), and has been at the forefront of online investing for 25 years.

Powerful multi-asset digital platforms and personalised banking come together to deliver private clients, intermediaries and financial institutions a more efficient way to manage wealth.

As part of our Operations team, your day-to-day responsibilities will include:

• Processing new individual client applications with accuracy and efficiency
• Managing updates and amendments to existing client accounts
• Performing quality assurance checks (4-eyes checks) on processed applications and amendments
• Providing operational support across other team functions when needed

We’re looking for someone who is eager to contribute, grow, and make a difference. Ideally, you have:

• A solid understanding of AML/ATF/KYC requirements and relevant EU regulations
• Knowledge of Luxembourg’s data protection and banking privacy legislation
• Familiarity with financial or banking operations and related risks
• Strong attention to detail and a methodical approach to work
• The ability to analyze problems critically and suggest improvements
• Excellent organizational, communication, and teamwork skills
• Comfort working in an English-speaking environment; additional languages are a plus
• A flexible, proactive attitude and a commitment to continuous improvement

• A chance to work in a high-performing team in a collaborative environment.
• A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
• A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee
• Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more

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