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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project and Resource Manager based in Luxembourg.
This role sits at the heart of a fast-paced, global research operations environment where efficient coordination directly enables high-quality insights delivery at scale. You will be responsible for managing the allocation of research capacity across multiple concurrent projects, ensuring the right experts are assigned at the right time. Acting as a key coordination hub between Account Management, Customer Success, and Research teams, you will help translate incoming requests into structured, executable workflows. The role requires a strong sense of prioritisation, operational clarity, and the ability to balance competing demands in real time. Beyond day-to-day planning, you will actively contribute to improving systems, reducing manual effort, and supporting automation initiatives. Your work will have a direct impact on delivery speed, team efficiency, and overall client satisfaction in a highly dynamic, international setup.
Accountabilities:
- Evaluate incoming project requests, clarify requirements, and ensure proper intake structure in collaboration with commercial and research stakeholders.
- Coordinate and allocate research talent based on availability, capacity, urgency, and project complexity across multiple parallel assignments.
- Maintain an accurate and real-time overview of team bandwidth to ensure balanced workload distribution and prevent bottlenecks.
- Prioritise and sequence incoming work using defined operational criteria while communicating clear and realistic timelines to stakeholders.
- Identify inefficiencies in project flow and contribute to continuous improvement of handover processes and operational frameworks.
- Support the implementation and optimisation of automation tools (e.g., workflow systems, AI-enabled solutions, and integration platforms) to reduce manual coordination.
- Collaborate closely with research leadership to enhance operational efficiency and delivery scalability.
Requirements:
- 2–4 years of experience in project coordination, operations, or resource planning, ideally within a market research or similarly fast-paced environment.
- Strong ability to manage high volumes of parallel requests while maintaining structure, accuracy, and attention to detail under pressure.
- Excellent prioritisation and decision-making skills, with the ability to balance urgency, complexity, and business impact.
- Strong communication skills with the ability to align and influence stakeholders across different functions and levels.
- Confidence in making capacity-based decisions and clearly explaining trade-offs when needed.
- Comfortable working in dynamic environments where priorities shift frequently and adaptability is essential.
- Hands-on, structured, and process-oriented mindset with a strong affinity for operational improvement.
- Proficiency in English is required; knowledge of German is a plus.
Benefits:
- Flexible vacation policy with no strict cap on the number of days you can take.
- Option to work from abroad (if based in the EU) for up to 180 days per year.
- Provision of all necessary work equipment, including a MacBook.
- Mobility support such as a Deutschland ticket or mobility budget (depending on location).
- Subsidised access to fitness and wellness memberships (e.g., Urban Sports Club or ClassPass, depending on location).
- Access to co-working spaces in selected global hub cities.
- Fully remote working model with international team collaboration and flexibility.
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