German Speaking Customer Service for Construction industry

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative in the Construction Industry. This position is aimed at individuals passionate about providing excellent service while working within a dynamic sector. Join our team and support clients in managing their needs related to construction projects and services.

Responsibilities

• Deliver top-notch customer service to German-speaking clients in the construction industry through phone, email, and chat.
• Assist clients with inquiries related to products, services, and project details.
• Provide support with order processing, delivery schedules, and product availability.
• Manage customer complaints and feedback professionally, ensuring timely resolution and client satisfaction.
• Maintain a comprehensive understanding of construction materials, tools, and services offered.
• Collaborate with project managers and sales teams to inform clients about ongoing projects and updates.
• Document all customer interactions accurately and contribute to reporting and analytics for service improvement.

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably within the construction or industrial sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to handle challenging situations calmly.
• Proficiency with customer service software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• A proactive attitude with the ability to work independently and as part of a team.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks