German Speaking Customer Service for Pharmaceuticals industry

Patrique Mercier Recruitment FR is delighted to offer an excellent opportunity for a German Speaking Customer Service Representative in the Pharmaceuticals industry. This role provides a unique chance to contribute to a vital sector by ensuring that clients receive the support and information they need regarding their pharmaceutical products and services.

Responsibilities

• Deliver exceptional customer service to German-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to pharmaceutical products, prescriptions, and services.
• Provide accurate information regarding product usage, side effects, and compliance with regulations.
• Handle customer complaints and provide solutions in a timely and professional manner.
• Collaborate with healthcare professionals and internal teams to address client needs effectively.
• Maintain up-to-date knowledge of pharmaceutical products and industry regulations to ensure compliance.
• Document all customer interactions accurately and maintain meticulous service records.

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably in the pharmaceuticals, healthcare, or related industries.
• Strong communication and interpersonal skills, with a customer-focused approach.
• Excellent problem-solving skills and attention to detail.
• Ability to handle sensitive information confidentially and professionally.
• Familiarity with regulatory requirements in the pharmaceuticals industry is a plus.
• Proficiency in customer service software and Microsoft Office Suite.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks