German Speaking Customer Service for Retail industry

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Retail Industry. This role offers a chance to work with a dynamic team and provide excellent support to German-speaking customers, ensuring an exceptional shopping experience.

Responsibilities

• Provide outstanding customer service to German-speaking clients through various communication channels including phone, email, and chat.
• Assist customers with inquiries regarding products, orders, and returns.
• Resolve customer complaints and issues promptly while maintaining a high level of satisfaction.
• Stay knowledgeable about the company's product range, promotions, and policies to effectively assist customers.
• Document customer interactions accurately for future reference and service improvement.
• Collaborate with internal teams to escalate and resolve more complex issues as needed.
• Promote a positive brand image through proactive customer engagement.

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, particularly in the retail sector, is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the capacity to handle challenging situations.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A team-oriented mindset and the ability to work in a fast-paced environment.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks