German Speaking Customer Service for Social Media industry

Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for a German Speaking Customer Service Representative in the vibrant Social Media industry. This role is perfect for individuals who are passionate about social media and are dedicated to enhancing customer experiences while supporting German-speaking clients.

Responsibilities

• Provide outstanding customer service to German-speaking users through various communication channels, including phone, email, and chat.
• Assist users with inquiries related to the social media platform, including account setup, troubleshooting, and policy information.
• Handle user complaints and feedback in a timely and professional manner to ensure satisfaction.
• Educate users about platform features and updates to enhance their experience.
• Document and analyze customer interactions to contribute to service improvements.
• Collaborate with the technical team to resolve complex issues that require specialized knowledge.
• Stay updated on industry trends and changes within the social media landscape to provide relevant support.

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably within the social media or technology sector.
• Strong communication and interpersonal skills.
• Ability to handle multiple inquiries and effectively manage time.
• Proficiency in social media platforms and customer service tools.
• Detail-oriented with excellent problem-solving abilities.
• A genuine interest in social media trends and user engagement strategies.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks