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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Support Representative - REMOTE. In this role, you will play a vital part in enhancing client relationships and ensuring satisfaction. You will handle inbound inquiries and provide effective solutions to client concerns. Through your expertise, you will contribute to creating a seamless customer experience, ultimately helping the business thrive. Your ability to manage multiple tasks and coordinate appointments will be crucial. Join us to make a significant impact on the future of remote customer support!
Accountabilities
- Take inbound phone call enquiries from clients, addressing inquiries and concerns promptly and professionally.
- Schedule appointments by assessing client needs and coordinating available time slots.
- Factor in geographical considerations to ensure optimal scheduling.
- Build and maintain strong relationships with clients, serving as their primary point of contact.
- Troubleshoot client concerns or queries and escalate complex problems to the appropriate departments when needed.
- Maintain accurate records of client interactions, appointments, and follow-up actions in CRM systems.
- Collaborate with internal teams to share client feedback and implement improvements in service delivery.
Requirements
- 2.5+ years of proven experience in customer support or client-facing roles, particularly in environments handling inbound calls.
- Excellent verbal communication skills for effective client interaction and appointment coordination.
- Strong organizational and time-management skills to handle multiple inquiries and scheduling tasks simultaneously.
- Experience with scheduling and calendar management.
- Ability to assess and incorporate geographical factors to optimize scheduling.
- Proficiency in using customer support software, scheduling tools, and CRM systems.
- Strong problem-solving skills with a commitment to delivering outstanding customer service.
Benefits
- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO.
- Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
- Career growth and development opportunities.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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