Restaurant Head Waiter

Job Brief:

We are looking for a Head Waiter to lead our front-of-house team during busy service hours. In this key role, you will oversee table management, ensure exceptional service standards, and coordinate with both the kitchen and service staff. As a head waiter, you will be instrumental in maintaining an efficient workflow and creating an outstanding dining experience for our guests. If you are passionate about hospitality, detail-oriented, and thrive in a fast-paced environment, we would love to hear from you. Please submit your resume to apply.

Responsibilities:

• Deliver exceptional customer service: Act as the main point of contact for guests, resolving issues promptly and ensuring satisfaction.
• Manage reservations and seating: Coordinate table assignments, manage waitlists, and optimize dining room flow for smooth service.
• Supervise staff: Oversee and guide waitstaff in your section to ensure high performance and consistency.
• Ensure dining room readiness: Inspect tables, chairs, and linens for cleanliness and setup accuracy. Monitor and restock business supplies as needed.
• Monitor service quality: Train and mentor junior staff, ensuring adherence to service protocols and standards.
• Coordinate with kitchen staff: Communicate guest preferences and special requests to the kitchen effectively.
• Handle customer accounts: Accurately manage billing, payments, and record keeping.
• Maintain inventory: Ensure availability of table settings, cleaning supplies, and other service essentials.
• Enforce hygiene and safety standards: Oversee sanitation of dining and kitchen areas, ensuring compliance with health and safety regulations.
• Assist during service: When necessary, step in to take orders, serve food, or support the team to maintain smooth operations.
• Foster a positive team environment: Promote a collaborative and respectful workplace culture.

Requirements And Skills:

• Proven experience in a leadership role within the hospitality industry, preferably as a head waiter or similar position.
• Strong communication skills in English or French (bilingualism is an asset).
• Availability to work nights, weekends, and split shifts as needed.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Exceptional organizational and multitasking skills.
• Knowledge of food safety and hygiene standards.
• Strong interpersonal skills with a focus on teamwork and guest satisfaction.
• Ability to work outdoors during seasonal service

At Mansogroup, we are an equal opportunity employer committed to building a diverse and inclusive team. We believe that people of all races, religions, national origins, genders, and ages, should have an equal opportunity to apply for our open positions.