Senior Customer Solutions Specialist (Remote - Luxembourg)

This position is posted by Jobgether on behalf of Juniper Square. We are currently looking for a Senior Customer Solutions Specialist - Lux in Luxembourg.

Join a fast-growing and mission-driven tech company revolutionizing access and transparency in the private markets industry. In this role, you will serve as a trusted partner to high-value customers, solving complex issues and ensuring an exceptional product experience. You'll work cross-functionally with teams in Product, Engineering, and Customer Success while helping to establish and scale EMEA operations. This is a unique opportunity for a strategic problem-solver with a passion for fintech, client support, and continuous learning in a collaborative global environment.

Accountabilities:

• Deliver timely and high-quality technical assistance via email, phone, Zoom, and chat to ensure customer success.
• Develop deep expertise in the platform and private markets industry to guide users across core product areas.
• Act as a trusted advisor to private equity clients, strengthening relationships and driving user satisfaction.
• Collaborate closely with Customer Success, Product, and Engineering to resolve complex issues and improve customer experience.
• Lead onboarding support, conduct client meetings, and assist with implementation as needed.
• Advocate for customers by sharing feedback to influence product roadmap and feature improvements.
• Handle high-impact support cases independently, managing escalations and maintaining high CSAT scores.
• Support team growth by mentoring peers and contributing to an inclusive, knowledge-sharing culture.
• May involve occasional travel to the U.S. for training or team collaboration.

• Bachelor’s degree in Finance, Accounting, Economics, MIS, or a business-related discipline preferred.
• 4–6+ years of relevant professional experience, ideally in SaaS, fintech, or client services.
• Strong written and verbal communication skills, with an empathetic and solutions-oriented approach.
• Demonstrated troubleshooting and problem-solving capabilities with a technical aptitude.
• Proven ability to manage time effectively, multitask, and prioritize in a dynamic environment.
• Experience handling high-stakes customer issues and working cross-functionally.
• Comfortable working Lux business hours, with occasional flexibility for late meetings.
• Team-first mindset with resilience and a passion for continuous improvement.

• Competitive base salary ranging from €40,000 to €55,000 (depending on experience and location).
• Equity participation in a fast-growing technology company.
• Supplemental health and dental coverage for employees and dependents.
• Generous paid time off and recognized public holidays.
• Paid family, medical, and bereavement leave.
• Pension plan contributions.
• Annual professional development stipend to support your growth.
• Remote-first work environment with optional office access in select locations.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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