C

Service Contract Performance Manager

icon briefcase Auftragstyp : Vollzeit

Anzahl der Bewerber

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Jetzt bewerben
icon loader Jetzt bewerben

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Arbeitsbeschreibung - Service Contract Performance Manager

COSMOTE Global Solutions, as a member of OTE Group of Companies, is an ICT Systems Integrator delivering a broad range of ICT Solutions and Services.

As a Service Contract Performance Manager, your key responsibilities will include:

  • Manage Service Contracts: Oversee the performance and compliance of service contracts with internal and external stakeholders. Ensure that service delivery aligns with agreed-upon terms, quality standards, and timelines.
  • Monitor Service Delivery: Continuously monitor the performance of service providers and contract execution, identifying areas for improvement and taking corrective action when necessary.
  • Reporting & Documentation: Prepare and deliver regular reports on contract performance, service level agreements (SLAs), and key performance indicators (KPIs) to senior management and stakeholders.
  • Collaboration with Internal Teams: Liaise with procurement, legal, and technical teams to ensure that contractual obligations are clearly defined and met.
  • Negotiation & Renewals: Assist in negotiating contract terms, extensions, or renewals, ensuring that they are in line with business objectives and industry standards.
  • Risk & Issue Management: Proactively identify and manage risks, issues, and conflicts that may affect contract performance. Propose solutions to mitigate any disruptions to service delivery.
  • Continuous Improvement: Develop and implement strategies for improving service delivery, customer satisfaction, and the overall performance of contracted services.
  • Vendor Relationship Management: Build and maintain positive relationships with key vendors and service providers to promote effective collaboration and service improvement.
  • Education: Bachelor’s or Master’s Degree in Business Administration, Supply Chain Management, or related field.
  • Experience:
    • 7+ years of experience in service contract management, vendor management, or performance management, preferably in a technology or IT services environment.
    • Proven experience in managing multiple service contracts simultaneously and driving improvements in service delivery.
  • Skills & Certifications:
    • Strong understanding of service level agreements (SLAs), KPIs, and contract performance metrics.
    • Experience with contract negotiation, vendor management, and risk mitigation strategies.
    • Familiarity with ITIL or similar frameworks for service management.
    • Excellent communication and interpersonal skills to manage relationships with vendors and stakeholders.
    • Proficient in MS Office Suite and contract management software.
Original job Service Contract Performance Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Jetzt bewerben
Share Job
Share Job

Auto-Apply to Service Contract Performance Manager Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Service Contract Performance Manager Jobs in Luxembourg

GrabJobs ist das führende Jobportal in Luxembourg und verbindet Sie schnell mit Tausenden von -Jobs! Finden Sie die besten -Jobs in Luxembourg, bewerben Sie sich mit einem Klick und sichern Sie sich noch heute einen Job!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.