C

Support & Scrum

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Arbeitsbeschreibung - Support & Scrum

As part of the Support & Scrum team at COSMOTE Global Solutions, you will be instrumental in ensuring the delivery of high-quality support services while facilitating agile methodologies.

Responsibilities:

  • Production of learning material, training documents and training sessions related to the cloud-based platform for the end users.
  • Leading the day to day and periodical scrum activities.
  • Orchestrating the UATs, performing defect triage and follow-up ensuring communication among all layers.
  • Orchestrating the production support process, trouble ticket triage and resolution follow-up and general user support.
  • Master's Degree in Computer Science, Information Technology, or a related field.
  • Proven experience in a similar role, demonstrating strong knowledge of Agile methodologies.
  • Experience in IT support or service management is a strong advantage.
  • Certification in Scrum Master (CSM) or equivalent is preferred.
  • Excellent facilitation, coaching, and mentoring skills.
  • Strong problem-solving and analytical skills, with the ability to manage conflict and negotiate solutions.
  • Good knowledge of project management tools such as JIRA, Trello, or similar.
  • Excellent communication skills, both verbal and written, with the ability to work effectively in a team-oriented environment.
  • Fluency in English(C1) and good knowledge in French(B2)
  • Minimum 3 years of professional experience in IT of which:
    >2 years creating learning/training material for enterprise applications
    >2 organizing training sessions and maintaining an up-to-date knowledge base
    >1 year leading scrum activities for development teams using Azure DevOps and the Azure DevOps scrum template
    >1 year organizing UATs and ensuring defects raise are properly resolved.
    >1 year doing production support of cloud-native applications addressing >1000 users
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