System Monitor (Back-Office) Technician

COSMOTE Global Solutions is seeking a skilled System Monitor Back Office Technician to join our team. The ideal candidate will be responsible for the monitoring and maintenance of our IT systems and infrastructure, ensuring optimal performance and troubleshooting issues as they arise.

Responsibilities:

• Providing directly from the on-site premises of specific departments Service Desk, Support for the Office IT system platform, resolving hardware problems and monitoring performance of service providers
• Executing first-level support for all hardware and software installed in the Programme Office, ensuring systems are configured according to internal guidelines.
• Maintaining an inventory of locally installed equipment and ensuring its physical location and traceability.

• University degree in Computer Science or equivalent education.
• Minimum 5 years of experience.
• In-depth knowledge of IT/IS Security concepts, policies and procedures, and large experience in developing, implementing, managing and maintaining IT/IS security within MS products-based IT/IS infrastructures.
• In-depth experience in assessing and managing IT/IS infrastructure security aspects projects.
• Proven experience of end-users’ support in a multinational environment.
• Proven experience in designing and implementing secure, wide Active Directory solutions.
• Proven Field experience (in years) for the following products / topics:
• MS Exchange
• MS SharePoint
• MS SQL
• MS Hyper-V
• Several Microsoft Public Cloud Technologies / Services and certifications

Specific Microsoft Certification:

• Microsoft Azure Fundamentals (AZ-900)
• AND/OR Microsoft 365 Certification (MS-900)
• AND ITIL v4 Foundation
  

Additional Mandatory requirements:

• Excellent analytical and writing skills.
• High level of integrity and sound judgment regarding privacy issues, with the ability to work effectively in teams and promote adherence to policies.
• Ability to work independently, be self-motivated, and prepare logical and clear reports to support management decision-making.
• Ability to communicate clearly and effectively, both orally and in writing, in technical and non-technical contexts with technicians and non-technical managers, and the ability to prepare customer reports.
• Very good understanding of the concept of IS/IT Production in a business-critical environment.
• Valid “NATO SECRET” security clearance.
• Ability to work under stress, supporting and answering end-user calls in a multinational environment.
• Ability and willingness to be deployed to remote sites.
• Language skills (with official certification) English – B2 Level & French – B2 Level.