Intern, Global End User computing

ROLE DESCRIPTION SUMMARY

This is an exciting opportunity to become part of the Service Desk team in a fast-paced, global organization within an innovative and unique industry. Some areas that you may contribute in would be Incident Response, Request Fulfillment and maintenance activities for the IT ServiceDesk supporting over 2000 internal users.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Request fulfilment operations such as deployment of new laptops and setup of new users, software installations and mobile phone configuration


• Managing users/devices using Microsoft Azure tools


• Participate in project activities


• Respond to IT related incidents involving IT provided resources (laptop, mobile device and applications, priners)


• Strong interest in media/telecommunications and technical interest in computers, operating systems and mobile devices


• Excellent analytical and judgment skills, experience with different operating systems such as Windows 11, Windows 10, MACOS, Apple iOS and Android


• Understanding of basic Cloud concepts


• Basic understanding of IT Service Management processes


• Ability to set priorities and to work under tight deadlines


• Work independently as well as with a team


• Ability to communicate at all levels


• Fluency in spoken and written English with additional languages considered an asset


• Able to work in Luxembourg (EU-citizenship or valid work permit for Luxembourg).

COMPETENCIES

• Be absolutely service and customer oriented


• Be an excellent communicator and have the ability to articulate technical concepts to a diverse audience


• Ability to multi-task and work under pressure


• Ability to document all work performed


• Excellent understanding of computer hardware and operating systems

QUALIFICATIONS & EXPERIENCE

• Student in Computer Science, IT Information Systems or in a related technical area

OTHER KEY REQUIREMENTS / COMMENTS

Fluency in English  knowledge of other languages of the EMEA region is an additional asset