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Admin/Operations Officer - Customer Experience Management (VIP Management) (Contract)

icon building Syarikat : Mahb
icon briefcase Jenis Pekerjaan : Contract

Bilangan Pemohon

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000+

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Penerangan Pekerjaan - Admin/Operations Officer - Customer Experience Management (VIP Management) (Contract)


Job Description

 


POSITION GENERAL SUMMARY


 



  • To ensure the smooth and efficient operation of the respective area and to ensure that all facilities are serviceable and well-maintained. To perform administrative work as required.


 


ESSENTIAL POSITION FUNCTIONS


 



  • To attend briefings.

  • To inspect and ensure all facilities at the workplace are serviceable. To report immediately to the Supervisor regarding faulty equipment and record details in the logbook.

  • Carry out regular inspections on all airport facilities in the Contact Pier and report back to the DE/Terminal Manager.

  • Monitor day-to-day activities in the Terminal Building, such as filming, promotions, etc.

  • Monitor the movement of VVIPs to ensure smooth flow and to assist when necessary.

  • Monitor the performance of the contractors and report back to the Terminal Manager on any irregularities found.

  • To assist customers who need assistance.

  • To coordinate with AOCC on the overall status of the airport.

  • To follow the directives from the Terminal Manager on administration and operational matters from time to time.

Key Challenges


  • Ensure that the services provided are exceeding passenger expectation

Skills


  • Able to work in group, follow instructions, friendly and enjoy meeting people   

Relevant Industries

Qualifications & Experience



  • Diploma Holder with 2–3 years of experience in Aviation/Airport Operation Management, Hospitality/Hotel Management, Facility Management, or Business Administration are highly encouraged to apply.

  • Fresh graduates with a strong desire to learn and a relevant Diploma are also highly encouraged to apply.


 


Additional Criteria



  • Linguistic Proficiency: Excellent communication skills with fluency in English and Bahasa Malaysia. Ability to converse in additional languages (e.g., Mandarin, Arabic, Tamil) is advantageous.

  • Physical Fitness & Image: Candidates must be physically fit with high stamina to navigate the terminal effectively. To maintain professional grooming standards, a BMI of 30 or below is required.

  • Service Disposition: Highly passionate and proactive in delivering exceptional customer service.

Education


  • Diploma in any discipline; however, specialization in Aviation/Airport Operation Management, Hospitality/Hotel Management, Facility Management, or Business Administration is highly preferred.

  • Grade Requirement: Minimum CGPA of 2.80 or equivalent.

Additional Information

Open for Malaysian citizens only.


Please be reminded that only online applications will be entertained.


Applications should reach us by 5 February 2026.


Only the shortlisted citizens will be notified.


Original job Admin/Operations Officer - Customer Experience Management (VIP Management) (Contract) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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Mengenai Syarikat

Mahb

Malaysia Airports Holdings Berhad is one of the largest airport operator groups in the world - managing 39 airports across Malaysia (with 5 international airports, 16 domestic and 18 STOLports) as well as Istanbul Sabiha Gokcen International Airport in Turkey.

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