Admin/Operations Officer - Customer Experience Management (VIP Management) (Contract)

Job Description

POSITION GENERAL SUMMARY

• To ensure the smooth and efficient operation of the respective area and to ensure that all facilities are serviceable and well-maintained. To perform administrative work as required.

ESSENTIAL POSITION FUNCTIONS

• To attend briefings.


• To inspect and ensure all facilities at the workplace are serviceable. To report immediately to the Supervisor regarding faulty equipment and record details in the logbook.


• Carry out regular inspections on all airport facilities in the Contact Pier and report back to the DE/Terminal Manager.


• Monitor day-to-day activities in the Terminal Building, such as filming, promotions, etc.


• Monitor the movement of VVIPs to ensure smooth flow and to assist when necessary.


• Monitor the performance of the contractors and report back to the Terminal Manager on any irregularities found.


• To assist customers who need assistance.


• To coordinate with AOCC on the overall status of the airport.


• To follow the directives from the Terminal Manager on administration and operational matters from time to time.

Key Challenges

• Ensure that the services provided are exceeding passenger expectation

Skills

• Able to work in group, follow instructions, friendly and enjoy meeting people   

Relevant Industries

Qualifications & Experience

• Diploma Holder with 2–3 years of experience in Aviation/Airport Operation Management, Hospitality/Hotel Management, Facility Management, or Business Administration are highly encouraged to apply.


• Fresh graduates with a strong desire to learn and a relevant Diploma are also highly encouraged to apply.

Additional Criteria

• Linguistic Proficiency: Excellent communication skills with fluency in English and Bahasa Malaysia. Ability to converse in additional languages (e.g., Mandarin, Arabic, Tamil) is advantageous.


• Physical Fitness & Image: Candidates must be physically fit with high stamina to navigate the terminal effectively. To maintain professional grooming standards, a BMI of 30 or below is required.


• Service Disposition: Highly passionate and proactive in delivering exceptional customer service.

Education

• Diploma in any discipline; however, specialization in Aviation/Airport Operation Management, Hospitality/Hotel Management, Facility Management, or Business Administration is highly preferred.


• Grade Requirement: Minimum CGPA of 2.80 or equivalent.

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 5 February 2026.

Only the shortlisted citizens will be notified.