Assistant Operation Manager (Merchandising)

• Act as the primary point of contact for the Operations Manager (OM).

• Serve as the key liaison for HNB matters.

• Monitor team discipline and work ethics, ensuring full compliance with all SOPs.

• Review team performance regularly and ensure KPIs are clearly set and achieved.

• Analyse BI reports to identify improvement opportunities and close performance gaps.

• Drive and deliver overall KPI performance across all team members.

• Monitor and track daily activities and productivity of team members.

• Conduct weekly WIP meetings with OM, OE, and Admin to review regional status, sales performance, and operational issues.

• Monitor and ensure accuracy of the daily tracking and reporting system.

• Perform field visits to audit execution compliance and provide on-site coaching to the team.

• Support and undertake ad-hoc duties as required.

• Ensure VIP routes are maintained in tip-top condition at all times.
• Maintain regular engagement and relationship-building with key outlet buyers.
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Academic Qualification(s):

• Candidates must possess at least SPM / Diploma / Advance Diploma / Bachelor's Degree in business administration, operations management or equivalent.

• Fluent in Chinese, English, and Malay.
• Candidate must be based in the Central region and willing to travel to Sarawak and Sabah.
• Strong sales drive; results-oriented with a collaborative team-player mindset.
• Proven people management and leadership skills.
• Strong training, coaching, and presentation abilities.
• Friendly personality with excellent communication and interpersonal skills. 
• Experience in FMCG industry.