[MY] Senior/Admin Assistant

About the team 

Doctor Anywhere's Operations team plays a vital role in driving the success of our TPA business. Our scope includes end-to-end claims processing, Letter of Guarantee (LOG) issuance, customer service, business processing, and panel network management. We support both virtual and in-person clinical services, ensuring smooth daily operations and swift resolution of any issues. Our focus is on delivering operational excellence and consistently providing a best-in-class customer experience keeping our customers at the heart of everything we do.

About the role

As an Admin (1 year contract) where
you will play a vital role in ensuring the financial stability and efficiency of our clinic business. You will work closely with the claims team and contribute to reporting activities. 

The ideal candidate will have a mindset of continuous improvement and will demonstrate curiosity, collaboration, and the ability to deal with ambiguity, especially in a start-up environment. 

This role is based in the Malaysia and reports directly to the Manager, Medical Case Assessor

A summary of the key responsibilities is as follows:

• Perform various Claims administrative and clerical tasks


• Perform general clerical duties including claims registration, filing and scan supporting documents inclusive but not limited to batching of claims, downloading claims data, etc


• Perform accurate data entry and checking of member and claims details


• Prompt acknowledgments of claims being triggered to the customers


• Timely and accurate registration of all the relevant benefits under the policies entitled for claim


• Authenticating claims documents with clinics/hospitals


• Attend to email enquiries


• Support the team in administrative and operational duties and ad-hoc duties as assigned.
  
  

About you

• Minimum Diploma in relevant discipline 


• Minimum 2 years experience preferably in the insurance industry. Fresh graduates are welcome to apply.


• Proficient in MS Office and G Suite in particular Excel and Google Sheets


• Familiar operating with the Gmail setup


• Meticulous, reliable and customer-friendly


• Genuine curiosity and strong desire to continuously learn and grow


• Experience of working within a tech startup and hyper growth environment would be a bonus


• A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges. 


• Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun!
  

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!

Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.