Onsite Project Moderator - Kuala Lumpur, Malaysia

Work Location: Onsite in Kuala Lumpur, Malaysia

Engagement Model: Freelance / Independent Contractor   

Expected Work Schedule: 40 hours/week, 5 days/week, with three 8-hour training days.  

Estimated Start: Mid July 2025 

Project Duration: 4-5 or 8-9 weeks depending on the task assigned  

Language(s) Needed: Malay and English  

DataForce by TransPerfect is seeking an Onsite Project Moderator with idiomatic fluency in Malay to join our team for a new data collection project starting in July 2025 in Kuala Lumpur, Malaysia. As our Onsite Moderator, you will be working out of our office in Kuala Lumpur, assisting and guiding participants for a new study involving an AI virtual assistant and ensuring the proper execution of study requirements.   

This is an exciting opportunity to be part of an innovative project to improve Artificial Intelligence technology.  

Role Summary  

The Onsite Project Moderator’s primary responsibilities include moderating user sessions and providing updates to other members of the production team, as well as very basic troubleshooting of data collection technology. We are looking for people with excellent communication skills who are diligent, detail-oriented, and can work independently.   

Work Responsibilities   

• Understand project provided documentation to assist participants  

• Interact with participant and lead them through data collection projects  

• Acknowledge and resolve participants’ issues, escalate unsolved issues  

• Capture data for the assigned project aiming to reach the targeted daily goal  

• Use Client tools to label/tag data  

• Convey session details to the Project Manager and Production team  

• Communicate and coordinate with the project team  

• Interact with various hardware & software

• Available to work onsite in Kuala Lumpur, Malaysia

• Idiomatic fluency in Malay

• Advanced English language skills  

• Available for the duration of the project  

• Strong technical skills, especially with iOS and MacOS  

• Excellent oral communication skills (Ability to lead a conversation with ease on different casual topics)   

• Detail-oriented with a knack for problem-solving      

• Able to work flexibly and adapt to changing scenarios 

Preferred Work Requirements  

• Experience in moderation, facilitation or similar roles 

In case you have any questions about this role contact us at: [email protected]  

DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide.  

We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering, enriching and processing data for Machine Learning in different AI domains.   

To learn more about DataForce please visit us at https://www.transperfect.com/dataforce