Telesales (Auto) - 6 Months contract

Company Description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

Leads management

• Manage and handle all inbound sales enquiries (E.g. calls, texts, emails)
• Provide quotations on cars or advise according to our internal procedures
• Assist customers to source for the best pricing in their vehicle sales requests
• Negotiate with our partners to match up the pricing needs of our customers
• Ensure continuity of service delivery by answering all requests from customers
• Perform time-sensitive tasks and coordinate appointments between our customers and partners
• Provide professional consultation and excellent customer service
• Escalate cases and requests as per company protocols

Driving revenue growth in transaction services within Cars category

• Identify the needs of potential customers to provide them with our vehicle sales and valuation, financing and vehicle insurance services
• Prospecting to potential buyers
• Monitor prospects closely for conversions to actual transactions
• Liaise with internal and external stakeholders (other depts, customers, partners, banks, etc)

• Minimum 2 years of experience in sales and customer service 
• A self-motivated achiever with a drive for success in sales
• Passionate in cars and highly interested in the Autos industry 
• Excellent end-to-end selling skills, including needs assessments, follow-up, objection handling, and closing deals
• Effective negotiation and problem-solving skills
• Good interpersonal and communication skills
• Open to work on rotational-shift days
• Open to work on a contract role

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