Managed Seller Chat Agent

• Engage with priority sellers via chat to provide prompt and accurate responses to inquiries, concerns, and requests.
• Resolve seller's issues efficiently and effectively, striving for first-contact resolution whenever possible.
• Assist sellers with product information, order status, account inquiries, and other related queries.
• Demonstrate empathy and professionalism in all seller interactions, ensuring a positive and personalized experience.
• Collaborate with other team members and departments to escalate and resolve complex seller issues.
• Maintain thorough and accurate records of seller interactions and transactions in the company's database.
• Stay up-to-date on product knowledge, company policies, and industry trends to better assist our sellers.
• Meet or exceed established performance metrics, including customer satisfaction scores, response time, and resolution rate.

; JOB REQUIREMENTS:

• Excellent Communication Skills: Strong written communication skills are essential for effectively interacting with sellers and providing clear and concise assistance.
• Customer Focus: A customer-centric mindset and a genuine desire to help others are key attributes for success in this role.
• Problem-Solving Abilities: The ability to quickly and effectively resolve seller issues and address concerns in a timely manner is critical.
• Empathy and Patience: Demonstrating empathy and patience when dealing with sellers, especially in challenging situations, is important for maintaining positive interactions. As they are our business partners, focus and attention to detail is a must.
• Ability to Multitask: Manage seller chat agents often need to handle multiple seller inquiries simultaneously while maintaining accuracy and professionalism.
• Attention to Detail: Paying attention to detail is important for accurately recording seller information, documenting interactions, and following up on seller requests.
• Adaptability: The ability to adapt to changing situations, seller needs, and company policies is essential in a dynamic customer service environment.
• Teamwork: Collaboration with team members and other departments to resolve seller issues and improve service delivery is key.
• Computer Proficiency: Basic computer skills, including proficiency with email, chat, and CRM software.
• Previous Customer/Seller Chat Service Experience: not necessary but preferred
• Availability to work in shifts: Flexibility to work various shifts, including evenings, weekends, and holidays, may be necessary depending on the company's operating and campaign period.