MS Server Engineer

We are seeking a highly skilled and motivated MS Server Engineer to join our dynamic team.

Job Description 

• To provide Server infrastructure support services to client.
• Provide onsite assistance to NTT SCOE team on the on-prem infrastructure
• Ensure that SLA’s are met and client satisfaction is achieved Provide immediate assistance on the on-prem infrastructure related incident call.
• Assist the other team to resolve the technical issue within the service level target.
• Acts as 2nd level onsite support engineer to NTT SCOE team in reactively supporting designated customer’s application system and on prem infrastructure to ensure all incidents reported are resolved promptly
• Coordinating third party suppliers attending on-site to perform break/fix and/or change functions to on-site server infrastructure.
• Assist NTT SCOE team to escalate to Microsoft or other principal for 3rd level support where required. However, he/she shall take full ownership of problem until final resolution to client’s satisfaction.
• Proactively involve in providing change and patch management advice to client so as to achieve maximum system availability.
• Perform housekeeping and maintenance procedures for all servers, their operating systems, layered products, and middleware environments which not supported by NTT SCOE team to ensure they are optimized for performance.
• Assist the NTT SCOE Team with any incident/problem investigations, analysis, and resolution tasks where required. Responsible for Level 2 and Level 3 incident resolution within require service levels.
• Implement Production Changes/Releases where on-site implementation is required.
• On-call and out-of-hours support will be required at times e.g. For Severity One/Two Incidents and Change implementations.
• Perform other functions as directed by SDM.
• For Production Change/Release, represent the Managed Services Delivery Team at Change/Release meetings, providing input to technical impact of changes, documenting Implementation Plans and Back-Out Plans, testing plans to ensure their accuracy and providing advice and guidance to remote and onsite Delivery team members about changes.
• Assist and collaborate with Client to provide assistance with comprehensive understanding of client requirements.
• Support, assist client in project related activities e.g. POC (proof of concept, demonstration, server related project implementation).
• Work closely with the client during the solution design phase of an engagement to ensure that the technical design matches to the business requirements and outcomes.
• Participates in project-specific technical teams.
• Develops, monitors client relationships and status of ongoing engagements and projects.

Job Responsibilities

• Perform project management for implementation work in the requested timeframe, including design, device configuration, vendor control and documentation.
• Responsible for server high-level and detailed design, implementation, operations, troubleshooting and issue resolution.
• Escalate to Principal for 3rd level support where required. However, he/she shall take full ownership of problem until final resolution to customer’s satisfaction.
• Proactively involve in major account planning e.g. spares availability, customer network information, improvement plan etc.
• Study new IT technology / create new solutions to provide better IT services.

Share this Post

Apply Now

Resume

We are here to assist. Contact us by phone, email or via our social media channels

Serole Technologies is a Global IT Solutions and Services provider bringing Innovative and Value-added Solutions to Enterprise Customers in the areas of Application Services, Integration Services, Smart Data Visualization & Analytics, and Digital Solutions to help its Customers businesses become High Performance Enterprises.