Bilangan Pemohon
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Role Purpose
The purpose of this role is to conduct audits to ensure quality compliance within the account.
Do
Stakeholder Interaction
Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
Internal | Delivery Leadership | Audit & training reports, error trends, new process |
Agents | Training | |
Training team for Account | Training content and schedule | |
RMAC | Risk compliance | |
DOP Support | Compliance related support as per account SOW | |
External | Clients | Reports on training and compliance |
External Auditors | Audits |
Display
Lists the competencies required to perform this role effectively:
Competency Levels | |
Foundation | Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. |
Competent | Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. |
Expert | Applies the competency in all situations and is serves as a guide to others as well. |
Master | Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. |
Deliver
No. | Performance Parameter | Measure |
1. | Audit | Adherence to the calendar; audit targets Compliance % as per audit reports - zero misses |
2. | Process Compliance | Case targets - 2 hours/ week logged to be updated with the process |
Pekerjaan ini tidak lagi menerima permohonan.
Tatal ke bawah untuk melihat kerja yang serupa .
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