Senior/ Assistant Executive, Accounts Receivable

The incumbent shall be part of the Finance Shared Services (FSS), Enquiry Team, responsible for the following:

Job Responsibilities:

• Provides administrative support to the payment enquiry team such as collection and consolidation of data and statistics
• Manages and provides support to outsource call centre(s)
• Handle incoming phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame
• Provide quality service on hospital’s payment matters including customers’ enquiries and feedback to both internal and external stakeholders in a timely manner.
• Manage difficult customer calls, complaints, provide service recovery and to escalate casesfrom team members where necessary.
• Other ad-how duties as assigned.

Job Requirements:

• Diploma in a related discipline
• At least 3 years of relevant experience in a call centre environment
• Higher qualified/experienced candidates will be considered for the Senior Assistant Executive position
• Proficient in Microsoft Office
• Possess excellent communication and interpersonal skills with the ability to multi-task
• React effectively and calmly in emergency situations
• Maintain high level of confidentiality concerning customer’s data.

Company information

Registration No.

198702955E

Your application will include the following questions:

Which of the following statements best describes your right to work in Singapore?

What's your expected monthly basic salary?

Report this job advert

Don’t provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.