Assistant Store Manager

The Store Manager / Assistant Store Manager demonstrates ownership for the store by maximising store productivity and profitability through teambuilding and staff development and goal attainment. The Store Manager / Assistant Store Manager develops and plans to achieve sales and productivity goals and closely supportsthe Retail Manager to evaluate market information and create strategiesthat can impactstore results. The Store Manager / Assistant Store Manager leads by example sets the tone for the store and provides feedback to their team that will result in more efficient productive and profitable stores that exceed the company s standards

Key Responsibilities:

Network & Client Management:

• To develop and promote a loyal clientele according to the sales and brand strategy (clienttelling)
  
• Ambassador for the brand within his/her market being responsible for the stores external relations within its competitive environment marketing merchandising local activities etc.
  
• Market studies (competitors customers etc.)
  

Determination Of The Successful Store Objectives

• Defining the annual sales targets/budget/forecast
  
• Determine and monitor objectives and sales targets according to budget/forecasts on a daily weekly and monthly basis
  
• Optimizing the store contribution
  
• Ensuring the fair and efficient rostering of staff with the aim of maximising the use of manpower on the floor; in particular during peak sales periods e.g. weekends promotions etc.
  
• Maintaining the optimized staff to customer ratio making sure that customers are looked after appropriately
  
• Optimizing and managing personnel costs and keeping in line with the set budget
  
• Monitoring all expenses and costs within the store in order to achieve positive store contribution and be in line with the set budget objective
  
• Pushing ongoing growth of the store s turnover
  
• Maintenance of store in line with budget requirements
  
• Identifying store investments and making appropriate suggestion to the ROD
  
• Managing store operations: Replenishment regular and yearend inventories visual merchandising etc.
  
• Health safety and security regulations: Ongoing control of store security compliance with procedures.
  
• Proactivity on store attribution
  
• Managing administration tasks and reporting
  
• Guarantee financial results of the store through effective management of margins stock and personnel costs
  

Leadership & Staff Management

• Making sure that Client Advisor / Senior Client Advisor/ Team Leader profiles match accordingly to the sales and brand strategy
  
• Taking ongoing actions around motivation the team according to the sales and brand strategy and acting as their mentor
  
• Recruitment evaluation and career development of Management Team and Client Advisors / Senior Client Advisors in cooperation with the regional ROD and HR
  
• Compliance with Grooming Standards
  
• Training and development of the Client Advisors / Senior Client Advisors in order to achieve best business results
  
• Guarantee an optimum relay of information within the store and an excellent and transparent ascending and descending communication flow
  

Stock Management:

• Assist in inventory management. Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
  
• Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
  
• Stock loss is kept to the minimum.
  

Requirements

Experience:

• 3 5 years previous store manager experience in a retail service environment.
  
• Preferably within the luxury retail industry.
  

Education:

• School Certificate or equivalent. Degree preferred.
  

Technical:

• Knowledge of cash register systems. Basic computer skills including:
  
• Microsoft Excel
  
• Microsoft Word
  
• Microsoft Outlook
  

Physical:

• Ability to meet moderate stockroom lifting requirements and store climbing requirements
  
• Ability to maneuver sales floor
  
• Ability to clean displays to ensure professional presentation
  

Communication:

• Excellent command of English
  
• Ability to communicate effectively with customers and team members
  

Schedule:

• Ability to work a flexible schedule to meet the needs of the business; including nights weekends and public holidays.