Associate OTC

Bookkeeping & Small Practice Accounting (Accounting)

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

As a key player in the finance operations role at Smith+Nephew Finance, you will ensure the effective and efficient execution of Order to Cash processes. This includes adhering to the designated control metrics outlined in the S+N Finance Order to Cash taxonomy.

What will you be doing?

• Contact customers via phone, email, or visits to collect outstanding debt and ensure adherence to payment terms, while following up on overdue amounts.
• Coordinate customer queries and disputes with relevant departments for resolution, handling customer administration needs to facilitate invoice payments.
• Allocate payments, reconcile accounts, and maintain accurate customer master data, adhering to assigned collections strategies and supervising contacts in the system.
• Supervise credit limits, report statistics, identify potential bad debt risks, and escalate unresolved issues to the Credit Manager, while encouraging proactive customer relationships and compliance with collections policies.

What will you need to be successful?

Requires a minimum of one year of experience in an international setting, with a preference for backgrounds in Collections, Cash Application, or Customer Service departments. A consistent track record of implementing process improvements is advantageous.

Proficiency in Excel at an intermediate level, along with experience in SAP. Familiarity with Get Paid is a plus. Strong English and other language skills would be an added advantage.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (

Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.

Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Volunteering Hours, so we can give back to our communities!

Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.

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Your application will include the following questions:

What's your expected monthly basic salary?

Are you willing to undergo a pre-employment background check?

How much notice are you required to give your current employer?

Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.

From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.

Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.

From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.

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