Associate/Specialist/Sr. Specialist, Sales Support

Prepares quotes for contract renewal and RFP/RFI responses

Maintains quote documentation with accurate pricing and configurations

Ensures the integrity of client information maintained in the database systems

Updating and managing Excel spreadsheets

Dealing with external and internal queries in a professional, client orientated manner

Performs bookings (Purchase Order processing) and booking reconciliation

Performs QA self-check and peers-check

Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement

Seeks counsel and guidance from more senior Sales Support staff and management, as needed.

Prioritizes tasks to meet deadlines, paying attention to details

Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration

Effectively maintain and improve Knowledge Base Tool

Effectively identify and call out operational risks to management for review and consideration

Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

Other duties, as assigned

Local Malaysian

Graduates with a Diploma/Degree, up to 0-2 years of relevant working experience preferred

Advance knowledge in Microsoft Office suite (Word, Excel)

Strong attention to detail

Possess effective verbal and written communication skills

Handle confidential information with complete integrity

Prior experience working independently with team-player mindset

Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines

Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction

Ability to clearly articulate issues and challenges, and propose ideas or solutions

Proven ability to focus on customer needs and communicate with higher level staff, as needed

Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)

Prior experience in following scripts and/or processes according to contractual agreements

Proven success in multi-tasking, prioritizing, and managing time effectively

Ability to follow established procedures and practices

Proven success and aptitude to learn new technology and data