Automotive Technical Support Senior Executive / Executive

Job Summary
Maintain effective communication with branches / Dealers and WTCA / Principal. Monitor and improve after sales operation, warranty, parts & service performance. Ensure all warranty procedures is in accordance with principal guidelines. To resolve branches, dealers' complaint issue within acceptable timeframe. Job Responsibilities:

• To establish, manage and coordinate proper aftersales SOP and processes, i.e. service administrations, customer database maintenance, warranty process, overall aftersales operation management, etc.
• To be responsible to deal with the customers' complaints and act as the window person to deal with Principle's technical team to resolve technical issues in order to meet the customer's satisfaction
• To monitor and ensure timely submission of warranty claims
• To monitor, coordinate and ensure sufficient spare parts supply
• To be flexible in job function and perform any other reasonable duties/ad-hoc task which assigned to you.

Qualification:

• Diploma/Advance Diploma/Degree of Engineering or any related fields.
• Minimum 4 - 5 years of experience in automotive aftersales.
• Prior experience in technical support, customer service, or a similar role within the automotive industry.
• Strong technical knowledge of automotive systems and components.
• Excellent problem-solving skills and attention to detail.
• Effective communication and interpersonal skills.

Automotive, Technical Support