Branch Operations Executive

Banking - Retail/Branch (Banking & Financial Services)

This candidate will be responsible for branch operations including customer service, policy servicing & agency support at the branch.

Key Responsibilities

• Face-to-face customer service to Life and General insurance policyholders
• Complaint handling and escalation
• Premium collections, reconciliation and banking
• Decentralization of policy servicing
• Attending to enquiries and appeals from Life agents on operational issues
• Execution of operational transformation initiatives under new work model

Key Requirements

• Must possess a Diploma or Bachelor's Degree in Business Studies/ Administration/Management, Marketing, Finance/Banking, Hospitality or equivalent.
• Possess good interpersonal and communication skills.
• Able to work under pressure and adapt well to fast paced environment.
• Able to travel within Northern Region

Company information

Registration No.

12428-W

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