Business Support, Lead

Job details

Pay

RM 4,000 - RM 9,500 a month

Job type

Full-time

Shift and schedule

Day shift

Location

Full job description

Job Overview

The Business Support Lead is a pivotal role designed to work alongside Business Development Managers to facilitate new client acquisitions and support the sales team's efforts. This role involves a blend of administrative, operational, and sales support tasks to ensure smooth acquisition processes and effective account management following the acquisition.

Key Responsibilities/Accountabilities

• Lead Client Acquisition strategy: Develop in new client acquisition by providing robust support in paperwork, administration, and sales efforts alongside the Business Development Manager and or Account Managers.
• Account Management: Post-acquisition, manage client accounts according to the guidelines and responsibilities outlined for Key Account Managers, ensuring client satisfaction and account growth.
• Operational Excellence: Coordinate with internal departments to ensure timely processing of sales documentation, quotations, and proposals tailored to client needs.
• Sales Support: Aid in the creation, tracking, and follow-up of sales leads, contributing to the sales pipeline and supporting the achievement of sales targets.
• Reporting and Documentation: Prepare and submit sales reports, manage sales documentation, and ensure the accuracy and timeliness of all sales-related paperwork.
• Collaboration and Coordination: Work closely with the sales team and other departments to ensure a cohesive approach to client acquisition and account management.
• Any other ad-hoc task as instructed by sales leadership to support the end to end sales management process.
• Assist Head of Sales in any sales operations matters when necessary.

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in sales support, administration, or a similar role within a sales or client acquisition environment.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Able to work independently with minimum supervision and meet deadlines