Compliance Officer

We are seeking a meticulous and proactive Compliance Officer to join our team. This multifaceted role requires a candidate with exceptional organizational skills, attention to detail, and a strong understanding of sales processes and data management. The Compliance Officer will play a crucial role in supporting our sales team, ensuring smooth operations, accurate data management, project management and effective customer communication. Key Responsibilities: -KYC Compliance:

• Perform Know Your Customer (KYC) checks on clients based on set SOP.
• Remind clients to complete electronic KYC (eKYC) procedures in a timely manner.
• Maintain up-to-date records of KYC documentation and ensure compliance with regulatory requirements.
• Perform due diligence and background check of clients.

• Assist the sales team in checking invoices (correct format and items), remind sales team for next stage of billing.
• Verifying the completeness of relevant documents before passing them to the appropriate departments.
• Collaborate with the finance team to ensure timely and accurate invoicing and payment processing.
• Ensure sales team input data correctly in accounting software in desired format.
• Act as a point of contact for clients inquiries related to invoicing and payment, project progress, providing prompt and professional assistance.
• Act as documentation custodian who is responsible to update sales related documentation including quotation templates, checklists and process and procedure documentation.
• Contact existing clients to get their interest for other services i.e: appointment of tax, audit agent, accounting, payroll, risk management and training needs.

• Update and synchronize data between systems or applications that are used to manage Lead, Prospect and Client.
• Facilitate the migration of files and data to our mobile application, ensuring accuracy and completeness.
• Regularly audit data to identify discrepancies, errors, or inconsistencies and take corrective actions as needed.

• Ensure the completeness and accuracy of data in the Customer Relationship Management (CRM) system.
• Work closely with the sales team and fulfilment teams to update and maintain customer records, activities, and interactions within the CRM.
• Generate reports and dashboards to provide insights into sales performance and trends.
• Organize and maintain files and records.

• Registration of Enterprise (Sole Proprietorship) and upkeep the record.
• Ensure the progress of selected projects, including Employment Pass and multi-disciplinary projects, is aligned with established timelines and objectives.
• Collaborate with subject matter experts or specialists to address project requirements and challenges.
• Act as a liaison between the project team and the client, providing regular updates on project status and addressing any concerns or inquiries.
• Undertake special project assigned i.e: data update to MISHU app, CRM, EDM, updating products in accounting software

; JOB REQUIREMENTS:

• Bachelor's degree in Business Administration, Finance, or a related field.
• Proven experience in sales support, data administration, or a similar role.
• Familiarity with invoicing processes, payment collection, and financial documentation.
• Strong understanding of KYC compliance requirements and procedures.
• Proficiency in data management tools and platforms, with experience in migrating data between systems.
• Excellent attention to detail and accuracy in data entry and analysis.
• Excellent in following process to achieve desired outcome
• Effective communication skills, both written and verbal, with the ability to interact professionally with clients and team members.
• Ability to prioritize tasks, meet deadlines, and work efficiently in a fast-paced environment.
• Experience with CRM systems, particularly HubSpot or equivalent, is preferred but not required.