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About Us
Intrepid Group Asia (formerly known as Flywheel Group), is a leading regional Digital and Ecommerce Services Provider in South East Asia (SEA). We offer end-to-end omnichannel e-commerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across 10 marketplaces and multiple social platforms in all 6 SEA countries.
Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. We also partner globally with companies strong in other regions, such as in the Americas and Europe.
We deliver differentiated value to both the world's largest consumer product companies and fast-growing brands thanks to our expertise, scalability, global reach, and highly sophisticated AI and data-powered solutions. These solutions might range from simple self-service software to outsourced administration of digital commerce marketplace operations, and all in between.
With multiple locations and hubs in Singapore, Thailand, Indonesia, Vietnam, Philippines and Indonesia, Flywheel Southeast Asia's dedicated team of 500 digital commerce and media experts are committed to providing our clients with access to vast untapped markets and solutions for major digital marketplaces in the region.
The Role
As Customer Experience Representative , you will be responsible for supporting managed shops by answering buyer inquiries through chat on different e-commerce platforms, such as Lazada and Shopee. You are the first point of contact for online customers in our brand partners' stores and handle incoming conversations in a professional, clear, and concise manner to provide help and solutions real-time. Also, you answer reviews from customers, communicate promotions to the existing customer base and proactively reach out to customers in the buying funnel.
In this critical customer-facing role, a key component is to be able to work closely with various internal and external departments that includes, but not limited to, Key Account Management, Marketing, Production, and Operations to make sure information and knowledge about the store, products, services and promotions are communicated in the right manner to buyers of our brand partners' e-stores.
Your responsibilities will include:
Who we look for – the ideal profile:
What we offer:
Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties
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