Customer Operations Specialist

Customer Operations Specialist (Open to fresh grads)

Job details

Pay

RM 2,800 - RM 3,200 a month

Job type

Contract

Shift and schedule

Monday to Friday

Location

Full job description

• Contract Duration: 6 months (renewed/extended based on business needs)
• Working Hour: Monday - Friday, 8.30am-5.30pm OR 9am - 6pm
• Offered Salary: Up to RM 3,200.00

Responsibilities:

General Inquiries:

• Provide end to end guidance for potential new customers to apply account with company.
• To handle and resolve all queries relating to marketing activities.
• Troubleshoot and resolve transaction related issue at station which may be due to various reasons.

Online Service Support and Setup

• Support and proactively encourage uptake and utilization of online services.
• Act as first level support for system interface issues and errors.
• Provide guidance to customers for online system navigation.
• Assist in online services registration for system-to-system setup with existing customers.
• Assist to set up new user and amend existing user details in online system.

Card Order and Account Management

• Create card as required.
• Take ownership of delivery status enquiries and troubleshooting.
• Manage account master data amendments and enquiries.
• Liaising with other stakeholders such as sales, marketing, credit and other service partners on various services.

New customer account Setup

• Perform due diligence check on new customer.
• Follow up with customer on require supporting document.
• Set up customer account in the system.
• Complete the customer account set up and issue card.

Data Integrity Management

• Review DQS reports, correct any data errors and track performance against SLA Contract Management
• Work with Account Managers to provide pre-offer, offer and contract management support for standard and nonstandard contract set up and maintenance, in compliance with the company standards & guidelines.
• Execute contract legal and fiscal requirements, working with local legal focal.
• Follow-up directly with customers on missing contract documentation
• Ensure contracts are signed and stored in line with local country requirements.
• Review contract performance as part of SCM process.
• Own contract documentation archiving and termination of customer contracts

Skills & Requirements:

• Graduates with bachelor's degree in related field (diploma can be considered).
• Good understanding in Supply Chain and Logistic operation.
• 1+ years' experience in a relevant field.
• Good command of English.
• Excellent knowledge of MS Office Word and Excel.
• Strong interpersonal and communication skills.
• Open to fresh graduates.

Job Type: Contract
Contract length: 6 months