Customer Service Assistant

icon briefcase Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

 : 

000+

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Penerangan Pekerjaan - Customer Service Assistant

Responsibilities:

  • Optimise customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution.
  • Establish a clear mission and initiate strategies focused towards that mission.
  • Set-up service procedures, policies and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyse statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Keep in touch of industry's developments and apply best practices to areas of improvement.
  • Maintain resources and utilise assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

Requirements:

  • Proven working experience as a customer service , retail management or assistant admin clerk.
  • Working knowledge in Machining Spare part ( if any )
  • Experience in providing customer service support.
  • Exemplary knowledge of management methods and techniques.
  • Excel in English.
  • Working knowledge of customer service software, databases and tools.
  • Awareness of industry's latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Excellent client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • Possess at least a Bachelor's Degree in Business Administration or related field.


Interested candidates please submit your application through Jobstore.com

Original job Customer Service Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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