Executive Customer Service

Executive Customer Service (English and Japanese Language Support)

The Responsibilities of the Role:

· Handles and resolves customers' issues via email, online chatting tools and phone (inbound).

· Guarantees an unparalleled Customer Service experience and preserves the image of the company.

· Ability to present, persuade and communicate effectively with given job tasks.

· Ensure the customers' questions were fully understood and solved.

· Provide excellent customer service via chats and emails by using the right methods/ tools.

· Customer information management system operation and Translation.

· Use the agreed procedures to handle all chats and emails.

· Excel, Gmail, G-suits operation and management.

· Internal and external support by Skype.

· To escalate any queries or unresolved issues that cannot be completed within the agreed procedures/ processes.

· To proactively identify areas for procedural improvement and make recommendations to the Assistant Manager.

· To undertake any administration tasks delegated by the Assistant Manager.

· Includes 24/7 coverage, so evening and weekend shift potentially work required.

Skill Requirements:

· Required language(s): Japanese (Native) English.

· Good communication and interpersonal skills in Japanese and English.

· Proven customer support/service experience and Excellent Telephone and chat skills.

· Ability to multi-task, prioritize and time management skills.

· Hardworking, punctual, willing to work on shifts and responsible.

· Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.

· No work experience required.

· Experience using Microsoft Excel, Word.

· Quality focus and excellent patience.

The Package :

· Attractive Salary (RM 9,000 – RM 11,000).

· RM500 housing allowance for those who qualify.

· Performance-related bonus for confirmed staff.

· Annual Leave 15 days.

· Medical Leave 14 days.

· Medical and hospitalization coverage.