Field Operations Manager

Who You'll Work With

The Field Operations Manager is part of Regional Operations in Cisco’s Commerce & Lifecycle Operations (CLO) organization. Regional Operations (RO) provides operational engagement and advisory services to customers, partners and sales across commerce processes for Cisco’s products, services and software business. The Field Operations Manager works directly with ASEAN sales and other cross-functional stakeholders to provide world class operations management and advisory services.

What You'll Do

1. Commit management
2. Attend Forecast calls and understand key priorities for the week, month, quarter
3. Accountable for commit operationalization on a weekly basis, with cross-functional team engagements (sales, channel, engineering, finance, IT, customer service)
4. Send Status Update Communications to the Field and Finance on period-ends including relevant insights and call-outs
5. Prepare Sneak peek for respective Theatre | Domain in critical period-ends
6. Business Partnership:

• Field/Customer operations advisory: how to; Do’s & Don’ts
• Supply chain consultation and constraint management
• Consultation and operational design for complex deals HW and deal assurance
• Quality of Bookings and Backlog Management analysis and resolution
• Stakeholder Operational Biz Reviews
• Operational Trend Analysis around Services New Biz (case, escalation) to drive behaviors and/or process/capability improvements

Who You Are

Requires BA/BS degree or equivalent plus 5+ years related experience. Project Management Certificate a plus. DMAIC preferred.

Relevant language proficiency – Proficient in written and spoken English and Thai to liaise with customers in Thailand.

Experience:

• Knowledge of E2E operational processes
• Experience working within a channel business structure from all operational aspects
• Experience driving cross-functional and/or global initiatives
• Experience in an environment with significant business transformation, leading change management

Why You'll Love Cisco