Front Desk Attendant

icon building Syarikat : Hirehub Management Sdn Bhd
icon briefcase Jenis Pekerjaan : Sepenuh Masa
icon geo-alt Johor

Bilangan Pemohon

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Penerangan Pekerjaan - Front Desk Attendant

Job Responsibility
  • Greet guests warmly and assist them with check-in and check-out procedures.
  • Handle guest inquiries and provide information about hotel facilities, services, and local attractions.
  • Process reservations, cancellations, and modifications accurately and efficiently.
  • Ensure the front desk area is clean, organized, and presentable at all times.
  • Manage guest accounts and process payments in accordance with hotel procedures.
  • Respond to guest complaints and concerns promptly and professionally, escalating issues as needed.
  • Maintain knowledge of hotel policies, procedures, and emergency protocols.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Assist with administrative tasks such as answering phones, handling mail, and maintaining records.
  • Uphold high standards of customer service and hospitality at all times.
Job Requirements
  • Have a minimum of two (2) years of experience working as a hotel receptionist.
  • Fluent in English, both spoken and written.
  • Minimum SPM qualification or equivalent.
  • Basic computer knowledge.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and problem-solving abilities.
  • Positive attitude and a willingness to learn and adapt.
Job Benifits
  • EPF
  • SOSCO
  • Bonus
  • Allowance Provided
  • Training Provided
Customer Service, Interpersonal Skills, Hospitality, Communication
Original job Front Desk Attendant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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