Hotel Operation Manager

We're excited to unveil a fantastic opportunity to become a key part of our dynamic team as a Hotel Operation Manager. In this crucial position, you'll play a central role in overseeing operational efficiency, enhancing guest experiences, and steering the overall financial prosperity of our esteemed hotel.

Job Location: Petaling Jaya/Kuala Lumpur

Responsibilities:

• Supervise and manage the daily operations of the hotel, ensuring smooth functioning across all departments including front desk, housekeeping, food and beverage, and maintenance.
• Implement strategies to enhance guest satisfaction and experience, ensuring high-quality service delivery and prompt resolution of any guest concerns or issues.
• Provide leadership and guidance to the hotel staff, fostering a positive work environment and promoting teamwork and collaboration among team members.
• Monitor and manage hotel finances, including budgeting, expense control, and revenue optimization, to ensure profitability and financial success.
• Develop and implement training programs for hotel staff to enhance their skills and capabilities, ensuring high standards of service delivery and guest satisfaction.
• Implement and maintain quality assurance standards and procedures to uphold the hotel's reputation and meet or exceed guest expectations.
• Ensure compliance with health, safety, and sanitation regulations and standards, implementing appropriate measures to maintain a safe and healthy environment for guests and staff.
• Manage inventory levels and procurement processes to ensure adequate supplies and resources are available to support hotel operations efficiently.
• Monitor key performance indicators and operational metrics, preparing regular reports and presentations for management review and decision-making.
• Collaborate with other departments and external partners as necessary to optimize hotel operations and achieve organizational goals and objectives.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in hotel management, with a track record of success in overseeing operations and delivering exceptional guest experiences.
• Strong leadership and management skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels.
• Sound financial acumen, with experience in budgeting, financial analysis, and revenue management.
• Proficiency in hotel management software and systems.
• Knowledge of health, safety, and sanitation regulations and standards.
• Detail-oriented with strong problem-solving abilities and a customer-centric mindset.

About Us:

With humble beginnings in September 2013, GFG has been on a transformative journey, becoming a top provider of accommodations for working adults, expatriates, and students in the Klang Valley area. In February 2022, GFG made a significant entry into the hotel industry, currently managing more than 86 hotels in Selangor, KL, Penang, and Johor and 3 resorts which located at hulu langat, janda baik and karak. Introducing Swing & Pillows Co-living, GFG offers a modern form of communal living that is popular in major cities as an affordable living option for students, workers, digital nomads, and individuals relocating. S&P Co-living is now popular in major cities as a means of affordable living for students, workers, digital nomads, or individuals relocating. GFG found that the advantages of staying in S&P Co-living are where tenants have an opportunity like living in a room, but it has the common spaces such as kitchen, laundry, leisure area share with others. It's great to meet up with people which can work together and learn from each other. GFG believes this is a new way of living that can help tenants to grow in term of personally and globally.

Find out more with our official website:

• Property Management :
• Co-living & Hotel Management :

Company information

Registration No.

1091923-V

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Hotel Operations Manager?

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