HR Operations Specialist - Urgent Hiring

We are looking for a driven HR Operations Specialist to join our amazing team at CBRE in Kuala Lumpur.
Growing your career as a Full Time HR Operations Specialist is an awesome opportunity to develop competitive skills.
If you are strong in planning, teamwork and have the right experience for the job, then apply for the position of HR Operations Specialist at CBRE today!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports and responding to employee and team inquiries related to employee life cycle e.g. compensation and benefits, employee services, competency & performance and payroll via ticketing system (Service Now), email, chat or phone.
• Updates and maintain employee life cycle and related data information including E mployee Pre-boarding/off-boarding, Benefit Administration, Employee Data Management, Payroll, HR reporting or other HR general operations.
• Perform administration on all documentations including, but not limited to, policies, summary plan description, invoices, contracts, Personnel File, and other compliance documentations. Generate letters using build in templates in the system.
• Monitors and reviews Service Now tickets that may be at risk or have been ageing. Performs random audit and quality checks on tasks and cases completion.
• Act as Subject Matter Experts on more complex or country specific processes.
• Performs root cause analysis and investigation on identified issues, escalations and problematic cases.
• Supports systems enhancements through testing, training and implementation with the team. As well, looks at process improvement and automation opportunities to help drive better efficiencies.

QUALIFICATIONS AND EXPERIENCES

• Bachelor's Degree in Human Resources, Business, Management, Organizational Development, Service Management or relevant field.
• Have at least 2-3 years of experience in processing HR transactional tasks in a shared service or customer service experience supporting Asia Pacific region or multiple countries with subject matter expertise on processes/services or has been in a support functions
• Experience in using various systems and technology. Preferably Peoplesoft (Oracle) or other relational HRIS database.
• Prior experience using case management/ticketing tool, ServiceNow.
• Working knowledge in using Microsoft Office suite, including Excel, Word Power point, and Teams.
• Must have high attention to detail and be focused on accuracy.
• Must be proactive and a team player.

Benefits of working as a HR Operations Specialist in Kuala Lumpur:

● Company offers great benefits
● Opportunities to grow
● Advantageous package