IT Helpdesk - Mandarin Speaking

Job Responsibilities -Provide helpdesk support to end users:
-Handle telephone calls, e-mail, webchat etc.
-Verify and log every call by following predefined policy and procedure
-Diagnosing problems and determining the severity
-Referring problems to support groups
-Updating the user on the call status, and confirming with the user that problem is fixed
-Ad hoc project and administration support

Job Requirements (skills/experiences) -Fluent in oral Mandarin and English
-English Skill (CET4+) or above, excellent in reading and writing. (Excellent English ability is preferred)
-Excellent communication skill, technical skill and interpersonal skills
-Familiar with Windows operating system, Office software, Internet and network connection
-Responsible, Self initiative, pro-active, hard working, good attitude and team player
-Sense of urgency, able to work under pressure, overtime and crisis situation
-7*24 service hours, can accept flexible working hours and on-shift duty (Day-shift/E-shift/N-shift)
-Call Centre & customer service experience is a definite advantage

Qualifications (Education/Major/Certificates) - Diploma degree, major in any discipline Helpdesk, It Helpdesk Support, Helpdesk Coordinator, Helpdesk Executive, Service Desk Support, Call Center, International Call Center, Voice Process