Operation Engineer

Operation Engineer - PD

Beyondsoft International Kuala Lumpur, Malaysia Posted 4 days ago Permanent Competitive

COMPANY DESCRIPTION Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products. And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical. For more information, please visit RESPONSIBILITIES R ole Responsibilities:

• Identify both infrastructure and application issues proactively by appropriately using monitoring systems
• Support incident triage, define the impact scope and report incidents on a timely manner
• Coordinate with developers to do root cause analysis and solve issues, come up with ways of mitigation if issues cannot be resolved immediately
• Draft detailed incident report, identify and analyze recuring issues, suggest ways of prevention
• Support production release and post release verification base on release runbook
• Receive and resolve service request from ticketing system
• Help operation manager on enhancing operation process and preparing necessary operation documentation
• Actively participate in technical discussion and to be able to coordinate with other teams on other required tasks

QUALIFICATIONS Requirements:

• Bachelor in Information Technology, Computer Science or relevant studies
• Minimum 3 years of proven work experience in system monitoring and operation
• Experience in cloud services, Azure and GCP are required
• Experience in operating services deployed on Kubernetes cluster
• Experience in operating Couchbase Database, MongoDB as well as Postgresql DB is preferred
• Experience in operating Flink, Kafka and Zookeeper based systems is preferred
• Good understanding on various monitoring systems such as Grafana, Prometheus, Azure Monitor, Firebase, etc.
• Proficient in scripting language such as shell and bash, ability to automate execution of scripts using pipeline is preferred

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