Product Operations Lead, Innovation

Key Job Scope of the role:

Equipment Testing & Procurement

• Identify equipment needs based on business requirements and growth projections.
• Conduct thorough testing of hardware equipment and document findings to be presented to management for buy-in and approval.
• Source, evaluate, and negotiate contracts with vendors and suppliers for machinery, equipment, and small wares.
• Coordinate equipment purchases, deliveries, and installations across multiple locations.

Maintenance and Repair

• Oversee preventive maintenance programs for all machinery and equipment to ensure optimal performance and longevity.
• Oversee routine maintenance tasks, inspections, and repairs, coordinating with internal maintenance teams or external service providers as needed.
• Troubleshoot equipment issues and implement corrective actions to minimize downtime and disruptions to operations.

Quality Assurance and Compliance

• Ensure that all equipment and small wares meet regulatory requirements, industry standards, and company policies for safety, sanitation, and quality.
• Conduct regular inspections and audits to identify and address any compliance issues or risks.

Training & Support

• Provide training and support to Operations Team on proper equipment usage, maintenance procedures, and safety protocol.
• Develop training materials, manuals, and resources to support ongoing learning and development.

Requirements of the role:

• Bachelor's degree in engineering, Operations Management, or related field required3-5 years of experience in equipment management, maintenance, or related roles, preferably inthe food service or hospitality industry.
• Strong technical knowledge of heavy machinery, equipment, and small wares used in coffee-chainoperations.
• Proven track record of implementing preventive maintenance programs and optimizingequipment performance.
• Excellent project management skills, with the ability to manage multiple projects simultaneouslyand prioritize effectively.
  Strong communication and interpersonal skills, with the ability to collaborate effectively withcross-functional teams and external partners..