Retail Operations Manager/Executive

The Retail Operations Manager/Executive will be responsible in managing all offline stores and ensure all offline stores can operate smoothly and grow according to sales target.

Responsibilities:

Store Setup

• Responsible in new store setup (both permanent and pop-up), including promoter hiring, product curation, mall/organiser coordination and supplier coordination
• Responsible in finding new potential locations (permanent or pop-up) that suit our brand in supporting our offline expansion
• Responsible in ensuring store decoration is on-point and is in accordance to our brand identity
• Responsible in any closure of stores (both permanent and pop-up)
• Develop new operations related SOP when such needs arise, update the current Operations Manual and brief the entire operations team.

Store Management

• Point of coordination between HQ and all the stores
• Responsible in the Visual Merchandising (VM) of all stores
• Responsible in ensuring stocks are optimally stocked in all stores
• Maintain store staff by recruiting, selecting, orienting, and training staff
• Manage store staff work schedule, including deploying part-timers or replacements when necessary
• Responsible in promoter basic performance, including good attendance, possess good work ethic, and have basic skills in sales
• Act as an auditor to ensure that all the store operations are smooth and works are carried out as intended
• To manage losses by identifying potential risk area, make necessary control and take charge of the SOP
• To ensure maximum usage of resources to achieve maximum efficiency via effective planning of operations resources and implementing sound administrative practices

Store Growth

· Propose strategies and tactical plans in driving store growth

· Execute plans in accordance to budget

Requirements:

• Candidate must possess at least a Diploma in any fields
• Possess at least 1-2 years working experience in the retail operations or fashion/beauty background
• Possess good interpersonal skills and communications skills
• Good problem solving skills and able to work independently as well as in a team
• Strong planning and organizational skills
• Demonstrate positive mindset and attitude
• Adaptable, disciplined and self-motivated
• Sales oriented and excellent in customer service skills
• Required languages: English and Bahasa Malaysia, Chinese language will be an added advantage
• Must be able to work on shifts, public holidays and weekends

Customer Service, store setup , Visual Merchandising, Store Management, Sales