Senior Executive, Property Management & Customer Service

Job Description

• Provides customer service between Landlord (HM) and Tenants and resolves complaints lodged
• Unit readiness for vacant possession to residents - familiar with handover procedures
• To handle check-in/ out and related documents
• Defects management - to check on defects/ repairs and key into the DMS system
• Unit maintenance - cleaning and ventilation
• Expenses monitoring - tracking budget, memo preparation, and payments
• Involved in monitoring Concierge team and resident activities
• Proper filing/ record of documentation

Job Requirements

• Possess a Diploma in hospitality/ property management or administration
• Minimum 4 years experience in customer service in the hospitality or property sector
• Good communication skills
• Customer-responsive and action-oriented
• Quick response to complaints received and able to resolve issues effectively
• Practical and able to take complaints from difficult residents

Jobs Highlights

• Staggered working hours
• Enjoy medical, dental, optical/health screening, insurance benefits
• 5 minutes of easy access to the LRT station
• Harmonious working culture

Customer Service, Documentation, Complaints, Maintenance, Communication