Senior Specialist Sales Operations

Job Description

In your new role you will:

• Processing sample requests from customers, check sample stock availability, sample price verification with PL/Sales Manager, sample tracking & reporting for customers.
• Support sales requestors and act as quality gate for software & service order request to Order Evaluation (OE) team.
• Ensure availability and compliance of contracts and other supporting documents before place service order requests to correct regional OE team.
• Export control check (every 6 months per Ship To), check export control status upon new customer application.
• Monitoring/tracking payment from customer account, monitoring/settling of differences by initiating Credit/Debit Notes.
• Quote handling and coordination.
• PCN notice to customers maintain customer contacts and update customer feedback in PCN Tool PCN/PTN/IN coordination and request PCN supporting doc/info (QTR, CIPs).
• Respond on product information request including standardization.
• Cooperate with other Sales Segment's Sales Operations, and enhance sales operational effectiveness.
• Respond, update and/or follow up on MS Dynamic cases to closure.

Your Profile

You are best equipped for this task if you have:

• Candidates with a bachelor's degree are preferred
• 3-5 years of working experience in the relevant fields
• Excellent customer and sales support skills.
• May provide inputs to management for process improvements and plan definition.
• Mostly an individual contributor but capable of independent decision making.
• Serves as an accountable resource.
• Possess full knowledge and understanding of industry best practices and company policies and procedures.
• Solves dynamic problems and provides creative solutions.
• Receives little instruction from direct manager on routine work and general instructions on new projects or assignments.
• Negotiates a 'win win' deal keeps everyone's best interest in mind even when the situation is not clearly defined.
• Constantly seeks information to understand customers better and to identify and influence customers' actual and perceived needs.

Customer Support, Problem Solving, Sales Support, Negotiation, Process Improvements