SharePoint Support Engineer SharePoint Support Engineer

Req ID:  276949  

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SharePoint Support Engineer SharePoint Support Engineer to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

The support specialist will be a techno functional support team member for the Consumer Banking Services cluster under IT BAU team. He/she is responsible for ensuring system availability and timely deliverables for applications like SharePoint, EA Tools, and OCR. The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the Consumer Banking Services applications.

Roles/Responsibilities

1. Responsible to provide BAU support for Consumer Banking Services systems such as SharePoint, EA Tool and OCR systems in bank.
2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
3. Support diverse jurisdictions comprising of SG, MY and BOS
4. Fine tune applications and systems for high performance and higher volume throughput
5. Planning and configuring SharePoint environments.
6. Administering and maintaining SharePoint sites.
7. Providing user support
8. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
9. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
10. Respond on time to the queries raised by various business units.
11. Provide timely updates regarding production status and progress of issue resolution.
12. Perform impact analysis of enhancements/projects that will impact supported systems.
13. Participate in Disaster Recovery and Business Continuity exercises.
14. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
15. Have a quality mind-set with prevention attitude to attain zero defects.
16. Developing business intelligence and analytics solutions (SSRS)
17. generation and work on related issues.
18. Able to support SIT/UAT/PROD/DR deployment, with DevOps.
19. Able to support relevant software/platform/database upgrade for the systems.
20. Able to work with system delivery team for smooth transition from projects/enhancements to BAU Mode.
21. Able to perform monitoring of systems, manage batch jobs and ensure night batch jobs completed within SLA.

Core Skillsets:

• SharePoint skills
• Server maintenance (preferably Windows Server)
• Windows PowerShell
• Information security
• IIS Administration
• Networking and network security
• Programming knowledge: .NET, C#
• Web development: HTML, CSS, SQL
• Familiarity with Office Suite

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.