Specialist FSS KLCC

Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

000+

Penerangan Pekerjaan - Specialist FSS KLCC

REPORTS TO : Commercial Manager /Area Commercial Executive/Retail Manager/ Counter Manager

Primary Function

Promote the use of our products
Demonstrate the use of our products
Achieve sales and other targets set by the Retail / Counter / Studio Manager
Provide excellent professional and personalized service to customers to increase brand loyalty
Maintain the highest standard of Brand image at all times

Responsibilities

Sales and Customer Service

Demonstrate and promote the sale of the Brand s products.
Achieve sales and other targets set by Retail / Counter / Studio Manager
Report sales figures to Retail / Counter / Studio Manager and Corporate Office.
Provide accurate skin profiling consultation to customers.
Educate customers on product information and application.
Establish and maintain excellent customer relations by providing prompt professional polite and personalised services at all times.
Register maintain and update customers in Point of Sale system.
Book appointments and perform makeup consultations.
Follow up on customers after product purchase to ensure product satisfaction and build regular customer base.
Handle customer enquiries complaints and product returns professionally and amicably.
Keep abreast about product / company / store information.
Actively participate in company corporate events new product launches fashion shows hotography makeup assignments etc.

Maintenance and upkeeping of work environment

Actively participate in cleaning displayer units tools and testers throughout the day and more thoroughly at night to prepare for next day s business
Maintain a clean and organized work area.
Maintain tester units in proper schematic order.
Clean or replace any broken or damaged products
Maintain proper placement and condition of merchandise on counter in stock room and maintained areas.
Inform management of any store maintenance issues
Inform management of any Health and Safety issues which might lead to accidents
Ensure availability of testers printed materials and counter supplies at all times.
Merchandise and display counters according to the marketing focus of the month and as directed by superior.
Maintain the highest hygiene standard at all times.

Personal Grooming

Uphold the highest standard of Brand image and adhere to the Brand s grooming and uniform guidelines at all times.
Ensure that only the Brand s products are used during working hours.

Inventory Management

Assist in stocking of all counter supplies and inventory on a daily basis as required
Assist in merchandising and restocking all products on the floor in showcases and cabinets.
Arrange for product transfer from other stores if customer wants product currently unavailable at your counter / store.
Communicate low on stock and outofstock situations to Retail / Counter / Studio Manager.
Assist in the proper rotation of stock
Maintain accurate stock records conducts stock checks and report discrepancies to Retail / Counter / Studio Manager.

Training

Others

Adhere to established security procedures regarding the handling of cash and assets.
Establish good working relationships with team members to maintain an amicable and harmonious working environment.
Undertake all administrative duties assigned by Supervisor or Manager.
Any other tasks assigned by the Supervisor or Manager from time to time.