Specialist, Service Management

Responsibilities:

• Collaborate with various IT/Digital/FA/HR teams to contribute to the success of ongoing projects/initiatives.
• Assist in reporting functions using relevant Service Management tooling dashboard/systems.
• Conduct data analysis for service improvement purposes in collaboration with IT/Digital/FA/HR supporting teams.
• Prepare service reports/schedules/Minutes Of Meeting for Customer Service Reviews Meetings to support Service Managers.

Requirement & Qualifications:

• Degree in Computer Science/ Software Engineering/ Business Analysis.
• Fresh graduate or with minimum 1 year working experience is welcome to apply.
• Attention to detail and maintain a high level of accuracy in work.
• Practical experience working with Excel, i.e. using pivot or power query to perform analysis of data.
• Possess analytical and problem-solving with the ability to articulate detailed plans and communicate effectively with stakeholders.
• Asides from IT scope, comfortable with desk-bound and administrative ad-hoc scopes not limited to prepare service reports/schedules/MOM for Customer Service Reviews Meetings to support Service Managers
• Effective people management, human relations, and communication skills, along with the ability to establish cooperation and rapport with diverse teams at the middle management level.
• Exposure to Finance and HR is a plus.

Data Analysis, Human Relations, Excel, Communication Skills, Problem-solving